For everything else: call (480) 565-7663. Urgent hours are [CLIENT: confirm urgent service hours], and urgent response reaches every city we serve rather than a smaller area.
Emergency & Monsoon Roof Help Content
Conditions That Need Prompt Attention
- Water actively entering the building
- Exposed deck or underlayment after material blew off
- Displaced or missing tile
- Torn or missing shingles
- Debris impact from a branch or wind-carried material
- Damaged or lifted flashing
- Blocked drainage backing water up on a low-slope roof
- A sagging or bulging ceiling
- Temporary protection from a previous storm that's failed
Before We Arrive
Stay off the roof. Wet tile is slick, storm-damaged decking can be unsound, and the number of serious injuries that happen this way is not small.
Inside, if it's safe: move what you can, put down containers, and keep clear of any sagging ceiling or standing water near electrical fixtures. Take photographs from the ground only. A wide shot of the elevation plus a close crop of the damage helps us bring the right materials.
What to Do When a Monsoon Storm Damages Your Roof
Monsoon storms deliver a large volume of water in a compressed window, usually preceded by strong outflow winds and airborne dust. Your roof experiences that as an extreme test rather than steady rain.
- The first significant storm of the season finds the most problems, because everything that had been quietly marginal gets tested at once.
- Do this first: protect the interior, move what you can, and photograph everything with the date before cleanup. Stay off the roof.
- Watch for door-knocking contractors after a storm. Verify any license through the Arizona Registrar of Contractors, and never sign an insurance assignment you haven't read.
Walk the perimeter from the ground. Fallen tile, granules or displaced flashing are often the only visible sign of damage sitting out of view above.
What Temporary Stabilization Can and Can't Do
Temporary covering buys time. It reduces further water entry while conditions and scheduling allow a permanent repair to be planned properly.
What it isn't: a repair. Tarping doesn't restore the roof system, it isn't a long-term condition, and on a tile or foam roof the attachment itself has to be handled carefully so the temporary fix doesn't create its own damage. Anyone presenting a tarp as the solution rather than the pause is not being straight with you.
From Damage to Permanent Repair
- Triage the situation over the phone and confirm urgency
- Document conditions with photographs
- Stabilize where stabilization is appropriate and safe
- Inspect the surrounding system, because storm damage is rarely limited to the obvious spot
- Give you the permanent repair or replacement path in writing
What Happens When You Call
Urgent calls get triaged rather than queued, because a ceiling actively taking water is a different situation from tile that came off yesterday.
- We ask what's happening right now, whether water is entering, and whether anyone is at risk
- We confirm the property is within our urgent coverage area
- We tell you honestly when we can be there rather than quoting a window we can't hold
- We talk you through what to do in the meantime, which is usually about protecting the inside and staying off the roof
- On arrival we document conditions before touching anything, since that documentation matters if insurance is involved
What We Can and Cannot Do During a Storm
Roof access during active lightning or high wind is not safe, and no responsible contractor will do it. That's not a scheduling preference, it's the reason roofers are injured and killed most years.
What we can do while conditions are unsafe is help you limit interior damage, talk through what's likely happening, and be ready to move as soon as the weather passes.
Workmanship and Manufacturer Warranties
Temporary protection is not a repair and we will not describe it as one, so it does not carry a repair warranty. The permanent work that follows does, on the same written terms as any scheduled repair. We document conditions before any covering goes on, because that photographic record is what your carrier needs and it cannot be recreated once the roof is tarped.
See warranties for how workmanship and manufacturer coverage differ and what each actually pays.
Frequently Asked Questions
Do you provide 24-hour emergency roof service?
Our urgent response hours are published on this page, and we don't claim around-the-clock availability we can't consistently staff. Call and we'll tell you honestly what we can do and when. If your situation involves fire, structural collapse, or downed power lines, call 911 first.
Can you tarp a tile or flat roof during a monsoon?
Temporary covering is possible on many roofs, though the method depends on the system and on conditions at the time. Tile and foam roofs need careful attachment so the temporary protection doesn't create new damage of its own. Work during active lightning or high wind is not safe, so timing sometimes has to wait for the storm to pass.
Should I call my insurance company before a roofer?
Either order works, and many people do both the same day. Documented photographs of the damage help whichever call you make first, and stabilizing the property to prevent further damage is generally expected of you regardless. We can supply the contractor documentation your carrier asks for, but coverage decisions rest with them.
What is the difference between temporary stabilization and permanent repair?
Stabilization reduces further water entry while a proper repair is planned, using temporary covering or protection. It doesn't restore the roof system and isn't intended to last. The permanent repair addresses the actual cause, restores the affected assembly, and comes with a defined scope and warranty terms.
Areas We Serve
We inspect roofs throughout the valley. The five cities below are the largest ones we cover.
Don't see your town on the list? Please get in touch anyway. Those are the five largest cities we serve, not the edges of where we go, and we cover plenty of the valley beyond them. We confirm coverage by property address rather than by city name, because municipal boundaries and practical service boundaries rarely line up, and we would rather tell you straight away than have you assume we cannot help. See our full service area for every city we cover today and where we are heading next.
